Refund Policy
Last updated: May 2025
1. Refund Overview
- If the tour or any part thereof cannot be conducted due to force majeure or vis majeure, the company shall not be responsible for giving any refund. However, at its sole discretion, the Company may give a refund based on various factors like the number of participants and the cancellation policies of suppliers (airlines, hoteliers, attraction tickets, coach operators, etc.). The decision of the company on the quantum of refund shall be final.
- It will take a minimum of 15 to 45 days to process any refund (if due).
- There shall be no refund whatsoever if the client does not or cannot utilise any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours, etc., due to any reason whatsoever.
- There shall be no refund whatsoever if the client does not or cannot utilise any complimentary services, as we do not charge anything for complimentary services.
- Refunds (if any) for amendments and/or cancellations will be paid directly to the client for bookings made directly with the company by way of NEFT or RTGS at the discretion of the company. It would take at least 15–45 days to process refunds.
- Any service booked in advance and cancelled as per booking policy will be refunded in the same mode of payment after deducting cancellation charges and actual bank charges, if any. (Credit card reversals will be done to the respective credit card account — this process will take 15 to 45 days to reflect in the account.)
- Clients have the option to keep their refund money in our account, collect a credit note, and use it within 12 months.
- In some cases where we take special approvals against cancellation, only a credit note will be provided.
2. Cancellation Charges — Domestic Holidays
| Days Before Departure | Cancellation Charge |
|---|---|
| 30 days or more | ₹5,000 per person (fixed service fee only) |
| 29–20 days | 25% of total package cost |
| 19–14 days | 50% of total package cost |
| 13–08 days | 75% of total package cost |
| Within 7 days / No Show | 100% of total package cost — No Refund |
Pre-Purchase & Series Fare Flight / Cruise / Non-Refundable Hotel Booking:
Once booking is done, there will be no amendment or cancellation allowed, and no refund will be permissible in any case.
3. Cancellation Charges — International Holidays
| Days Before Departure | Cancellation Charge |
|---|---|
| 30 days or more | ₹10,000 per person (fixed service fee only) |
| 29–20 days | 25% of total package cost |
| 19–14 days | 50% of total package cost |
| 13–08 days | 75% of total package cost |
| Within 7 days / No Show | 100% of total package cost — No Refund |
Pre-Purchase & Series Fare Flight / Cruise / Non-Refundable Hotel Booking:
Once booking is done, there will be no amendment or cancellation allowed, and no refund will be permissible in any case.
* Visa fee & service charges are non-refundable once processed.
4. Bank Details
Payment needs to be made in the company name, Holiday Matrix Pvt Ltd. You can deposit cheque or DD in our current account as below:
Account Type: Current Account
Account Number: 9690921211
Account Name: HOLIDAY MATRIX PVT LTD
IFSC: KKBK0000180
Bank Name: Kotak Mahindra Bank
UPI IDs:
holidaymatrix@kotak
9690921211@upi
We do not accept cash.
5. Contact for Refund Queries
Holiday Matrix Private Limited
Email: info@holidaymatrix.co.in
Phone: +91 9690921211
WhatsApp: +91 9690921211